Suite aux différentes informations ayant circulé sur la société FARINE depuis quelques jours, voici le communiqué officiel de l'enseigne.
Dear friends and customers,
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First of all, we want to apologise for any inconvenience due to Farine's recent closing and our delayed response as we are actively in contact with all parties involved to give the proper explanation.
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We want to thank the authorities of Shanghai for their fast and efficient reaction. We fully understand their concern, and we do respect the current investigation.
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The Franck Group has worked in Shanghai for more than 10 years, and never had any sanitary or health problem. At Franck's Group we take these matters very seriously.
Franck ???????????,????,??????????????????;????????????????
About the flour we use at Farine, We ship our flour from France and stock it in our warehouse in Shanghai. Due to the delay of Min Hang central kitchen opening, our current flour stock expiry date has exceeded by a few months. We did use a small part of this stock. The use of this small part was based on best used before date, without realizing that China applies a strict earlier expiry date. This is clearly a mistake even though we obtain lab test from supplier to prove absolute safety of using this flour.
We sincerely apologize for that and decide to change our internal control process to be in full compliance of Chinese regulations.
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Our new flour shipment is due at the beginning of April. Meanwhile we have decided the following:
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1) we will fully cooperate / work with the authorities in order to ensure that our production comply with all FDA regulations in the future
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2) strengthen supplier and quality control: increase the current team from 2 to 4 People, review and upgrade suppliers list and design a new internal control process to be communicated later
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3) disclose in total transparency our work process in the kitchen and welcome all public supervision
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4)insure more traceability of the stock and process of removal of products that may cause problems
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Again please accept our apologies, and be sure that we are collaborating closely with Shanghai authorities to clear this out. We will keep you updated, and we will soon communicate with full transparency about our factory, warehouse, kitchens, and product traceability.
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Warmest regards,
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The Farine Management Team
Farine ???
lepetitjournal.com/shanghai Lundi 27 mars 2017
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